Help centre

Frequently asked questions

Last updated 9 October 2026

Ordering and payment

How do I pay? Payment is handled securely by Flutterwave. You can pay by card, bank transfer or mobile money, in the currency you choose in the header.

Do I need an account? Printed books can be bought as a guest. Ebooks and the devotional app need a free account so we can keep your library for you.

Which currencies can I use? Naira, US dollars, British pounds, euros and several African currencies. Prices are converted from the publisher's price, so a small difference between currencies is normal.

Delivery and pickup

How much is delivery? Delivery is calculated at checkout from your address and the weight of your books. Some orders qualify for free delivery.

Can I collect my order? Yes. Choose Pickup at checkout and select a pickup point. We will tell you when your order is ready.

How do I track my order? Open Orders after signing in, or use the link in your receipt email.

Ebooks and the app

How do I read an ebook? Sign in, open My library and tap Read. Pages open in your browser. A watermark with your name is shown on every page to protect the author's work.

Can I read offline? Yes, inside the NBC Devotional app you can save books and devotionals for offline reading. Offline copies are private to your account.

Can I print or share an ebook? No. Ebooks are licensed to you personally and cannot be printed, copied or shared.

Why are devotionals only in the app? To protect the content, devotionals, the Bible and the hymnals are read inside the NBC Devotional app, not on the website.

Returns and your account

Can I return a book? Unused printed books can be returned within the return window. See our Refunds and returns page.

How do I delete my account? Sign in, open My account and choose Delete my account, or follow the steps on the Delete your account page.

Still need help? Send us a message and we will reply by email.