Printed books
You may return an unused printed book in its original condition within the return window shown at checkout. Contact us first through the Contact us page with your order number. Once we receive the book we refund the price of the book to your original payment method. Delivery fees are refunded only if the item was faulty or wrong.
Damaged or wrong items
If a book arrives damaged or is not what you ordered, tell us within seven days with a photo and we will replace it or refund you.
Digital books and devotional plans
Because digital content can be used immediately, ebooks and devotional plans are not refundable once opened. If you were charged but cannot access what you bought, or you were charged twice, contact us and we will fix it or refund you.
How refunds are paid
Refunds go back to the original payment method through Flutterwave and normally take 5 to 10 working days to appear, depending on your bank.